Returns Policy

Return Period

Our return policy extends to 30 days from the delivery date. After this period, we regret that we cannot offer returns or exchanges.

For custom-made furniture covers, returns are only accepted if the item is faulty due to manufacturing defects or if we shipped an incorrect item.

Return Eligibility

• Items must be unused and in their original packaging
• All tags and labels must remain attached
• Products must be free from any signs of use, damage, or wear
• Original proof of purchase must be included

Please note: Custom-sized or personalised covers cannot be returned unless faulty.

Return Process

1. Contact our customer service team at ask@trivonexoris.com or call +447752313392 to initiate your return
2. You will receive a Return Authorisation Number (RAN) and return instructions
3. Package your item securely in its original packaging
4. Include your RAN and original receipt in the package
5. Send the package to our returns address:

   Trivonexoris Returns
   35 Greenbank Dr
   Edinburgh EH10 5RF
   United Kingdom

Refund Process

Once we receive your return:

• We will inspect the item within 2 business days
• You will receive an email confirming the status of your return
• Approved refunds will be processed to your original payment method
• Refunds typically appear in your account within 5-10 business days

Please note: Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Provide photos of the damage or incorrect item
• We will arrange collection at our expense
• A replacement will be sent or a full refund issued

Failed Deliveries

We are not responsible for:

• Deliveries that fail due to incorrect address information
• Packages unclaimed or refused at delivery
• Items lost or stolen after confirmed delivery

Contact Information

For any questions about returns or refunds, please contact us:

• Email: ask@trivonexoris.com
• Phone: +447752313392
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT

Policy Updates

This policy was last updated on 23 February 2026. We reserve the right to modify this returns policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the new terms.