1. Service Overview
At Trivonexoris, we are dedicated to providing exceptional service for all your furniture protection needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@trivonexoris.com
- Phone: +447752313392
- Address: 35 Greenbank Dr, Edinburgh EH10 5RF, United Kingdom
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM GMT
- Saturday: 10:00 AM - 4:00 PM GMT
- Sunday: Closed
3. Cover Care Services
3.1 Available Services
- Cover repairs and alterations
- Seam reinforcement
- Zipper replacement
- Elastic adjustment
- Fabric patch repair
- Custom modifications
3.2 Service Timeframes
Standard service timelines:
- Initial assessment: 1-2 business days
- Minor repairs: 3-5 business days
- Major repairs: 7-10 business days
- Custom modifications: 10-15 business days
4. Warranty Services
4.1 Standard Warranty
All covers purchased from Trivonexoris include:
- 30-day satisfaction guarantee
- 6-month warranty against manufacturing defects
- Free replacement for sizing issues (reported within 14 days of purchase)
4.2 Extended Protection
Optional extended protection includes:
- 12-month extended coverage
- Priority repair service
- Free minor repairs
- Discounted major repairs
5. Custom Services
5.1 Customisation Options
- Custom sizing and measurements
- Fabric selection
- Special features addition
- Design modifications
- Personalised solutions
5.2 Consultation Services
- Measurement guidance
- Material selection advice
- Care and maintenance tutorials
- Installation assistance
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Free
- Detailed inspection: £25
- Expert consultation: £45
6.2 Repair Costs
- Minor repairs: £20-35
- Major repairs: £45-95
- Custom modifications: Quote provided per project
7. Quality Assurance
Our commitment to quality includes:
- Professional assessment of all repairs
- Quality testing before return
- Photographic documentation of repairs
- Satisfaction guarantee on all services
- Follow-up quality checks
8. Service Requests
8.1 How to Request Service
- Contact our support team via phone or email
- Describe the service needed
- Receive a preliminary assessment
- Schedule service appointment if needed
- Approve service quote
8.2 Required Information
- Product name and code
- Purchase date and order number
- Detailed description of issues
- Photos of damaged areas
- Preferred service timeline
9. Service Guarantees
We stand behind our services with:
- 30-day warranty on repairs
- Satisfaction guarantee
- Price match on comparable services
- Professional workmanship
- Quality materials
10. Updates to Service Policy
This Service Policy was last updated on 23 February 2026. Trivonexoris reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.